1. We have a 30 Day Warranty against manufacturer's defects.
2. If an item ever arrives broken or defective we will replace the same item free of charge.

• Please Call 410-902-7254 to speak with a Customer Service Representative.
• Once you receive approval from a Painful Pleasures CSR you will be given a RA (Return Authorization) #
• Send Back the Broken item in a padded envelope with original invoice and explanation of the problem. You can write the RA # on the invoice.
• Replacements will be sent out the day the damaged merchandise is received.

• Note: If you don't tear open your package, you can seal the envelope back up and simply write RTS and Refused on the package. The USPS will not charge you for this and we will receive the merchandise back. If you can not do this, please return the merchandise in a padded envelope and pay for the return shipping to us. For you having to pay the Return shipping cost, we will send you free jewelry to cover this inconvience and the small postage cost you incurred.
• We try to make every thing as hassle free as possible. Please don't assume anything, make sure you call us or email us before anything is done on your part
 

1. Customer Satisfaction is very important to us. We will try to come up with the best possible solution to make you happy.
2. You must contact us within 7 days upon receipt of your order if you would like to exchange any items. You may exchange unworn items only.

• Please Call 410-902-7254 to speak with a Customer Service Representative.
• Have Order Id # ready. This # can be found on your invoice in the top left corner of the page. It is the first line of text on the invoice.
• Once you receive approval from a Painful Pleasures CSR you will be given a RA (Return Authorization) #
• Please send back the merchandise in the padded mailer we shipped your jewelry in with the original invoice and explanation of what we need to exchange.. You can write the RA # on the invoice.
• Please write clear and be exact. This will help avoid delays of reshipping to you.
• When we receive the return from you, we will replace the jewelry and resend back to you.

• Note: Returning items we normally stock is very painless. If you ordered the wrong size, the wrong color, or the item you ordered turned out not to be what you expected, we will gladly exchange these items for you. If the item you buy from us for some reason breaks, you can return that item to us for a replacement. Basically on all items we stock, if you don't like, if it breaks (either now, or 2 months from now) you can send it back to us and we will replace. Sorry we don't offer Refunds on Returns. We can offer you store credit less the shipping charges.

 

1. If you ordered a Custom Made Piece, we can not exchange this for you. These items are made specifically for you with your requirements for size and color.

• If the problem you are having with the Custom Made Piece is the size is to long or the gem setting isn't exactly what you imagined, we can work with you and our jeweler's to cut the jewelry down to size or redo the setting. Most of the times this can be done at no extra charge. Sometimes though there will be an extra charge depending on your request.
• Please call us for more info on Custom Made Pieces. 410-902-7254

• Note: If you don't tear open your package, you can seal the envelope back up and simply write RTS and Refused on the package.
  The USPS will not charge you for this and we will receive the merchandise back. If you can not do this, please return the merchandise
  in a padded envelope and pay for the return shipping to us.
• We try to make every thing as hassle free as possible. Please don't assume anything, make sure you call us or email us before anything is
  done on your part

Also if you ordered a CUSTOM MADE Piece. This will make the delivery time even longer as we have to make your jewelry. You will never run into this problem with UPS, but they are so much more that we feel its not worth it. We offer it only because we have a lot of requests.

1. First Class mail with Delivery Confirmation - Cost $2.99 - Average delivery time is 2-10 days from date of mailing but can take longer.
   
   
2. Priority Mail with Delivery Confirmation - Cost $5.99 - Average delivery time is 2-3 days from date of mailing but can take longer.
   
   
3. UPS 2 Day Air - Cost $24.99 - Guaranteed delivery time in 2 business days from date of mailing, NO PO BOXES.
   
   
4. UPS Next Day Air - Cost $34.99 - Guaranteed delivery time in 1 business day from date of mailing, NO PO BOXES.
   
   INTERNATIONAL ORDERS
   
   
5. First Class Not Trackable - Cost $4.99 - Average delivery time is 7-14 days from date of mailing but can be shorter or longer. will not be held responsible if your package gets lost in the mail.