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Terms & Conditions

TERMS AND CONDITIONS Billing (Methods of Payment) Lost Orders Returns Canceling an Order Money Orders Gold Policy Price Match Policy Disclaimer BILLING (METHODS OF PAYMENT) ^TOP^ uses Secure Sockets Layer (SSL) technology to safely secure your online orders. SSL stands for Secure Sockets Layer, and it is the industry standard method for protecting web communications developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. You can check the security of your connection by looking at the URL line of your browser; when accessing a secure server, the first characters of the site address will change from "http" to "https". You can pay us one of three ways. Credit Card (US Residents Only) Paypal (Credit Card or Check, For all International Orders or US Residents) Money Orders (US Residents Only) Please send Money Orders Payable to 7410 Coca Cola Dr. Unit # 214 Hanover MD 21076 LOST ORDERS ^TOP^ US RESIDENTS All US orders are sent using a trackable service. With this tracking service your package will be scanned and indicated as delivered once it is placed in your mailbox. Some packages may require a signature and if you aren’t home to sign for it then you will receive a slip indicating an attempt has been made. will not replace or refund customers who claim that their package was not received once delivery confirmation has been indicated. INTERNATIONAL ORDERS Although infrequent. lost packages can occur. If you opted out of a trackable service for your package. has no way of knowing if you ever received the package or if it is really lost. Therefore will not replace or refund customers who claim that their package was not received once delivery confirmation has been indicated or not. U.S. RESIDENTS. & INTERNATIONAL ORDERS The only way we will replace a shipment that is claimed to have not been received is if the Courier has lost the package and has said so. RETURNS ^TOP^ jewelry is manufactured using the finest grade materials. All sales are final. The nature of our business does not warrant returns. Returns will be accepted only under the following circumstances: You contact us within 2 days of receiving the jewelry. The item received is defective. The item received is not what was ordered (wrong color, wrong size, etc.) If you do have to make a return please email us explaining your reasons for why you would like to return the item. Once we respond and agree that it is a legitimate return, you may then mail it back to us with the original invoice and a copy of the email (there will be no exchanges without our email) saying it is ok to return the item to: Returns 7410 Coca Cola Dr. Unit # 214 Hanover MD 21076 No credits or refunds will be issued for returned items. The item will be replaced with a new one and shipped back to you immediately. will not return or exchange items if you order the wrong size, gauge or style, or decide that you do not want the item. If you are unsure of how an item will look or if you feel it might be too big or too small please contact our sales department if you have any questions before making a purchase. This will insure a more informed order. CANCELING AN ORDER ^TOP^ If you place an order and decide you want to cancel it before it is shipped or put into production, you may do so but there will be a 10% processing fee. If our jewelers have already begun production on a particular piece of jewelry you will not be able to cancel your order. MONEY ORDERS & WELL CONCEALED CASH ^TOP^ If you wish to pay with a money order or well concealed cash you may do so. We will not be held liable for any Money order or Cash that doesn’t reach us. It is advisable to use a tracking service with signature confirmation if sending one of these methods of payment. Go through the site as normal and add items you wish to purchase to the Shopping Cart. When you are done shopping view your items in the Shopping Cart. Simply print out your list of items page. Once you print out your items page, please include Name, Address, Phone Number, and email address. Make sure everything is clear and readable. Then send your money order (payable to Painful Pleasures) and the printed page to: 7410 Coca Cola Dr. Unit # 214 Hanover MD 21076 410-902-7254 We will send your order out the same day we receive your money order or cash. Thank you for taking the time. GOLD POLICY ^TOP^ There are no returns or exchanges on all gold jewelry unless you receive a defective piece. All of our gold body jewelry is custom made to your order and not kept in stock. PRICE MATCH POLICY ^TOP^ Custom Items do not fall under the Price Match Gaurantee option. We will do what we can if there is a comparable product, but can't gaurantee that we can match the price. DISCLAIMER ^TOP^ There are risks inherent with body piercing, which can include potential serious injury. The risks of such injury are reduced but not eliminated by professional body piercing technicians. will not be held responsible for improper application of its products. Person who uses or buys products from agrees to indemnify (not hold responsible) of any responsibility for damages or injuries which may occur from the use of our products. Person who uses or buys products from agrees to not file suit against . It is the buyers and or person who is using our products responsibility to accept the risks that are inherent with body piercing and the manner in which our products are used. Keep jewelry and small parts out of the possession of small children. All jewelry is sold in new and unused condition and is not sterile.