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HELP CENTER |
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| How may I help you? |
Welcome the Painful Pleasures Help Center.
Customer service is important to us. |
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New Customer |
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How do I create an account? |
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Creating an account is easy at  . Simply fill out the form here and you have just created your own personal account.
For Retail customers creating an account isn't necessary to shop at , but by having an account you can track your orders, save time on all your future purchases and be eligable to receive free jewelry every month. Register here for your new account.
Wholesale/Distributor Customers will need to create an account with your business name in order to place orders.
Register here for your new account.
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| Q: |
How do I place an order with Painful Pleasures? |
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Retail Customers
Step 1: Browse the web site and click on the product you wish to purchase. When viewing the product you are interested in you will choose the options, if any for that item.
Step 2: After you pick the options for the product click the tab that says add to cart, this will place the item in to your shopping cart.
Step 3: You will then have the option to check out, or to continue shopping, which will allow you to add more products to your shopping cart. If you choose to checkout follow step 4. If you choose to continue to shop repeat steps 1-2.
Step 4: For new customers type in the required information to register for an account and click submit. If you already have an account, you can log in and checkout.
Step 5: Double check your shopping cart to make sure you have everything you want and that no mistakes have been made.
Step 6: Choose your payment method and submit payment.
Wholesale/Distributor Customers
Step 1: Register for an account and Login. You can begin Shopping immediatly.
Step 2: Once logged in you can choose the section you want to shop, wholesale or distributor from the tabs at the top of the site. Once in the section you wish to shop, add products to your shopping cart by clicking the add to cart button.
Step 3: You will then have the option to check out, if you are finished shopping, or to continue shopping, which will allow you to add more products to your shopping cart.
Step 4: Double check your shopping cart to make sure you have everything you want and that no mistakes have been made. This will save time and head aches if you accidentally picked the wrong items.
Step 5: Choose your payment method and submit payment.
Notes: Please Place all orders on the internet. If you would like to place an order over the phone, Please write everything down that you want and either Fax us the order or Email the order to us. We will then give you a call to confirm.
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How do I track an order I placed with Painful Pleasures, Inc.? |
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The only way to track your order is if you registered for an account and placed an order with that account. You can log in and look at your orders history. From your order history page, please pick the order you wish to track and the status of your order will be displayed.
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| Q: |
How do I use the Painful Pleasures.com site? |
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Navigating is very simple. You can shop for goods by clicking on the specific category you are interested in under the Body Jewelry Tab in the left hand column.
Or if you want a more detailed search of a specific item you can search our products here. Simply Type in the product your looking for and a list of matches will pop up. ie. If you are looking for Flower Navel Rings priced between $3.00-$12.00. Set your terms and see what your search reveals. Advanced Search feature is fast and convenient.
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| Q: |
Which Section should I shop in, Retail, Wholesale or Distributor? |
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- Retail Section - Shop the retail section if you are buying products for yourself or as a gift and don't have a business. It is not hard for us to tell if you have a business or not, so please don't shop in the wholesale or distributor sections if you are an individual, your order will not be processed.
- Wholesale Section - If you own a business and would like to resell our products to your customers you will want to shop here. Minimum Order is $100.00
- Distributor Section - If you own a business and would like to resell our products to your customers, or you run a wholesale business and would like to sell our products to your customers. Minimum order is $500.00
- Premium Account - Can't register for an account. If you are a volume buyer, ie spend $1500.00 a week or $3000.00 orders at a time. Give us a call or email and we will work with you and get you better pricing.
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| Q: |
Whats the difference between Wholesale prices and Distributor prices? |
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WHOLESALE & DISTRIBUTOR PRICING
We offer two different options depending on how much you buy. Wholesale customers typically place orders between $100-$400 at a time. Distributor customers typically order over $500.
The Price Difference between the two sections can be from $.05 per piece up to $20.00 per piece. Depends on the style of jewelry. Feel free to place an order on both sites and see how much you save by spending over $500.00
WHOLESALE
- Minimum order is $100.00.
- Items with a price less then $1.00 have to be ordered with a Minimum Qty of 3.
- Retainers: All retainers come unassembled. Meaning you receive an O-Ring and a Retainer separately
DISTRIBUTOR
- Minimum purchase is $500.00 at all times.
- Our Distributor pricing is in line with the companies from overseas if not lower.
- Some basic rules apply for buying at Distributor Prices:
- Items priced under $1.00 per piece have to be ordered with a minimum quantity of 3.
- Navel Items have to be ordered with a minimum quantity of 3.
- Captive Bead Rings from 20g-10g must be bought in multiples of 10
- Retainers: All retainers come unassembled. Meaning you receive an O-Ring and a Retainer separately.
- We reserve the right to make any changes as seen fit.
WHY BUY FROM US
- By dealing with a company in the US, you will receive faster shipping time, better customer service and you don’t have to worry about duty, customs or importing.
- We classify all of our jewelry and what it is made out of. You can feel safe when buying something from us. We don’t have anything to hide.
- You can never be sure what you are truly buying from overseas, or for that matter even here in the US. We are a reputable company.
- If we say its .925 Sterling Silver, it is .925 Sterling Silver. If its Rhodium Plated Nickel Free then it is Rhodium Plated Nickel Free.
- If you are a wholesaler yourself and buy $3000 or more at a time please email or call us and we can help you out even more.
ONE LAST THOUGHT
There are companies out there claiming to sell quality products. The quality of these products are of very low quality stainless steel and nickel loaded plating that covers the cheap base metal. Be smart. If you are offered a Rolex for $30.00, you will obviously think it’s a fake. Similarly, if you see pure silver or gold body jewelry at prices which you think to be unbelievable, then don’t believe it. Your body is priceless. You should only wear the finest quality jewelry.
REGISTER FOR YOUR WHOLESALE OR DISTRIBUTOR ACCOUNT HERE.
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Online Ordering |
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Are all your products in stock and available to ship immediately? |
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has about 98% of all the products online in inventory and ready to ship immediately.
Screw On Ball Rings, most Titanium items, all Gold, Big Guages, extra small or extra long lengths for jewelry, most of the items listed here are all custom made. We have put (CUSTOM MADE) next to all jewelry that is made to order. Please allow 1-2 weeks on average for this piece of jewelry to be machined. Once you place the order for a CUSTOM MADE item, we start to produce that item from raw materials to your specs.
Once product is ready, we ship immediatley to you. Longest delay from date of order untill you receive shipment is typically 21 days.
If you have any concerns about stock, please call us 410-902-7254.
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Do you accept Personal Checks? |
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Sorry does not accept personal checks. If you mailed in a personal check with an order, we tear up your check immediately and notify you. We do not hold your check and wait until it clears to ship out your goods, we simply just don't accept personal checks. So if you sent in a personal check, you will not receive your order and your check will be torn up.
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How do I cancel an order I placed and paid for with Painful Pleasures? |
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Call us immediately 410-902-7254.
If you place an order and decide you want to cancel it before it is shipped or put into production, you may do so but there will be a 10% processing fee. If the order has already shipped or if our jewelers have already begun production on a particular piece of jewelry you will not be able to cancel your order.
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How do I change something in my order? |
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It’s inevitable that at some point you might make a mistake in your order. As soon as you realize you’ve ordered the wrong item call us right away so we can correct the order. If the order has already been packed and shipped, you will have to send the item back to us and incur any additional shipping charges.
Make sure you review your order before you hit the submit button, this will help prevent you from ordering wrong items.
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How can I review my order’s history? |
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The only way to view your past orders is to have an account. Everytime you log in to your account and place an order it will automatically be saved in your profile. If you don't register for an account, a history of your orders will not be available.
Which ever section you are in is the history of orders that will show. So if you see the Retail Section banner at the top and you go in to search Order History, then only Retail orders will appear.
If you see the Wholesale Section banner at the top and you go in and search Order History, then only your Wholesale Orders will apper.
If you see the Distributor Section banner at the top and you go in and search Order History, then only your Distributor Orders will apper.
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How do I order online without a credit card? |
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The only way you will be able to order online if you don’t have a credit card is if you have a paypal account. Paypal allows you to pay with money in your bank account, so its like you are paying with a check, as the money comes directly from your bank account. Or you can mail in your order with a Money Order (NO PERSONAL CHECKS) made payable to
4324 Meadow Mills Rd
Owings Mills MD 21117
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| Q: |
How do I place an order with Painful Pleasures? |
| A: |
Retail Customers
Step 1: Browse the web site and click on the product you wish to purchase. When viewing the product you are interested in you will choose the options, if any for that item.
Step 2: After you pick the options for the product click the tab that says add to cart, this will place the item in to your shopping cart.
Step 3: You will then have the option to check out, or to continue shopping, which will allow you to add more products to your shopping cart. If you choose to checkout follow step 4. If you choose to continue to shop repeat steps 1-2.
Step 4: For new customers type in the required information to register for an account and click submit. If you already have an account, you can log in and checkout.
Step 5: Double check your shopping cart to make sure you have everything you want and that no mistakes have been made.
Step 6: Choose your payment method and submit payment.
Wholesale/Distributor Customers
Step 1: Register for an account and Login. You can begin Shopping immediatly.
Step 2: Once logged in you can choose the section you want to shop, wholesale or distributor from the tabs at the top of the site. Once in the section you wish to shop, add products to your shopping cart by clicking the add to cart button.
Step 3: You will then have the option to check out, if you are finished shopping, or to continue shopping, which will allow you to add more products to your shopping cart.
Step 4: Double check your shopping cart to make sure you have everything you want and that no mistakes have been made. This will save time and head aches if you accidentally picked the wrong items.
Step 5: Choose your payment method and submit payment.
Notes: Please Place all orders on the internet. If you would like to place an order over the phone, Please write everything down that you want and either Fax us the order or Email the order to us. We will then give you a call to confirm.
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| Q: |
If I don’t live in the United States, can I still order from Painful Pleasures? |
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Yes. will ship internationally. All international orders can either pay in the form of a money order in US currency drawn from a US Bank (Western Union or Money Gram), via creditcard or pay via paypal. We ship all over the world.
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Is it safe to order online from Painful Pleasures? |
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Yes. Ordering online is completely safe. uses Secure Sockets Layer (SSL) technology to safely secure your online orders.
SSL stands for Secure Sockets Layer, and it is the industry standard method for protecting web communications developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. You can check the security of your connection by looking at the URL line of your browser; when accessing a secure server, the first characters of the site address will change from "http" to "https".
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What happens if my order was lost in the mail? |
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All US orders are sent with delivery confirmation. With delivery confirmation your package will be scanned and indicated as "delivered" once it is placed in your mailbox. We will not replace or refund customers who claim that their package was not received once delivery confirmation has been indicated.
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What if an item I order is out of stock? |
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If an item is out of stock we will let you know immediately via email. We will give you an estimated time of arrival and let you decide if you wish to keep your item on backorder or cancel the order completely.
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What if I don't want to order online? |
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understands that some people don’t feel secure paying online. For those who don’t wish to order online you can mail us a money order (no personal checks) and your order description to
4324 Meadow Mills Rd
Owings Mills MD 21117
We will not mail out any orders till we receive full payment. No personal Checks. If you place an order and click Money Order as the payment option, you must send the Money Order in first. Once we receive the Money Order we will mail out your order.
If you want to pay with your credit card over the phone that is not a problem. Please call us 410-902-7254 and we will be happy to take your order over the phone.
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What is the status of my order? |
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The easiest way to see the status of your order is to login to your account. Once logged in you can access your order history. Your order history is on the right hand column at the top under the category YOUR CART.
Click Order History, Select the date range for the time you placed the order. A list of your orders will show. Next to each order will be a letter. Each letter represents the status of your order.
P - Processed. Means you have successfully placed and paid for your order and we are currently working on fulfilling it ASAP.
N or NF - Not Finished. Means you have not paid for the order yet. This is an order you have started and have yet to checkout.
D - Declined. Means we received your order but declined it. Probably because of suspicious activity, possibly a stolen creditcard was used. Call us immediately if we decline your order. 410-902-7254
C - Complete. Means your order has been received by us and either is already packed and shipped or if it is a custom piece has been put into production and will ship ASAP to you.
I - Incomplete. Means you have not paid for the order yet. This is an order you have started and have yet to checkout.
Q - Queued. Means you submitted the order successfully but have yet to pay for it. Probably checked out with Money Order as your payment terms. Once we receive payment for this order we will ship out ASAP and your order status will change to C.
B - Backordered. Means you have successfully placed and paid for your order, but the jewelry you ordered has to be specially made. As a result, backordered orders typically take about 7-10 days to fill. Once your jewelry is made, your order status will change to C and we will ship out ASAP.
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Painful Pleasures Coupons |
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Painful Pleasures Retail Coupons |
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Here you will find Coupons for Retail customers only.
To use these coupons simply type in the selected word in the Discount Coupon Section upon checkout.
painful - get 10% off any order over $100.00
pleasures - get free first class shipping on any order over $25.00
piercedtools - get 5% off any order over $50.00
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Painful Pleasures Wholesale Coupons |
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Here you will find Coupons for Wholesale customers only.
To use these coupons simply type in the selected word in the Discount Coupon Section upon checkout .
who-epiphany - get 10% off any order over $500.00
who-shipping - get free Ground shipping on any order over $275.00
who-why - get 5% off any order over $350.00
who-crazy - 15% off $1000.00 +
who-jewelry - get $200 worth of free jewelry for any order over $800.00
Only One Coupon can be used at a time.
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Painful Pleasures Distributor Coupons |
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Here you will find Coupons for Distributor customers only.
To use these coupons simply type in the bold selected word in the Discount Coupon Section upon checkout .
dis-epiphany - get 10% off any order over $1000.00
dis-shipping - get free Ground shipping on any order over $650.00
dis-why - get 5% off any order over $750.00
dis-crazy - 15% off $1500.00 +
dis-more get $400.00 worth of free jewelry for any order over $1500.00
Only One Coupon can be used at a time.
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Painful Pleasures Services |
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Affiliate Program |
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Want to earn money? Join our affiliate program.
Click here to read all about it.
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Custom Logos |
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Create a custom logo for your business. Do you have a picture that you think will sell really well? Send it to us and if we get it made we will give you free jewelry.
Click here to read all about our Custom Logo Program.
Then give us a call to discuss Pricing and Terms. 410-902-7254
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Custom Website Design |
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Do you want to get involved in the fastest growing business without having to spend hours and $1000's on products, inventory, photography, html coding, php coding. Let us build you a site for pennies.
Click here to read all about our Complete Website Program.
Give us a call to discuss further options.
410-902-7254
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Dropshipping |
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Something New and Exciting is happening.
We now are able to offer our products for drop shipping.
Never pay for inventory. Only sell what you want. Pay for only what sells.
You only have to deal with customer service and we handle all the work.
We are offering this right now, so call
410-902-7254 if you are serious.
Click here to read all about it.
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Gift Wrap Service |
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For our Retail Customers we offer Gift Wrapping. We can gift wrap any order of jewelry in our custom made 3.5"x3.5" white boxes with our name on the top. We ship all Gift Wrapped orders via USPS Priority mail in a USPS Blue box.
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Payments |
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How can I pay if Im a Retail Customer? |
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US Residents and International Customers are both welcome here at Painful Pleasures.com
You can pay us one of three ways.
Credit Card
(US Residents and International Customers)
Either place the order online, checkout and choose Credit Card as payment method or give us a call 410-902-7254.
Paypal
(International Orders or US Residents)
Place the order online and click the paypal payment option.
Money Orders
(US Residents or International Customers)
(US Funds Only - No Personal Checks)
Please send Money Orders Payable to
4324 Meadow Mills Rd
Owings Mills MD 21117
If you send us a PERSONAL CHECK we will immediatly destroy it. We don't send PERSONAL CHECKS back so don't ask. We destroy them immediately. Please send Money Orders Only. We will not ship your order till we receive full payment.
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How can I pay if Im a Wholesale Customer? |
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US Residents and International Customers are both welcome here at Painful Pleasures.com
You can pay us one of three ways.
Credit Card
(US Residents and International Customers)
Place the order online and when you checkout, choose Credit Card as payment method or Place the order online and when you checkout choose money order as payment method. Then give us a call 410-902-7254 and tell us your Order ID# and we will charge the card you give us over the phone.
Paypal
(International Orders or US Residents)
Place the order online and click the paypal payment option.
Money Orders via COD
(US Residents or International Customers)
(US Funds Only - No Personal Checks)
We will ship COD packages only if we hear from you to confirm. If you don't want to pay the COD fee you can still pay via Money Order. Please send Money Orders Payable to
4324 Meadow Mills Rd
Owings Mills MD 21117
COD is only available for US Customers. International Customers must mail in Money order or pay via Western Union for a quicker easier way.
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How can I pay if Im a Distributor Customer? |
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US Residents and International Customers are both welcome here at Painful Pleasures.com
You can pay us one of three ways.
Credit Card
(US Residents and International Customers)
Place the order online and when you checkout, choose Credit Card as payment method and checkout completely. Choose Phone ordering with Credit Card as payment method and checkout all the way. Then give us a call 410-902-7254 and tell us your Order ID# and we will charge the card you give us over the phone.
Paypal
(International Orders or US Residents)
Place the order online and click the paypal payment option.
Money Orders via COD
(US Residents or International Customers)
(US Funds Only - No Personal Checks)
We will ship COD packages only if we hear from you to confirm. If you don't want to pay the COD fee you can still pay via Money Order. Please send Money Orders Payable to
4324 Meadow Mills Rd
Owings Mills MD 21117
COD is only available for US Customers. International Customers must mail in Money order or pay via Western Union for a quicker easier way.
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How can I pay if Im a Premium Customer? |
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You must give us a call and we will arrange payment
410-902-7254
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How do I pay for an order using COD? |
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If you want to place an order and pay for that order by COD (Collect on Delivery) you must be a business.
Step 1: You must go through the site and add all the products you want to your cart.
Step 2: Once you are satisfied with your choices, checkout as usual.
Step 3: Choose COD as the shipping Method. Hit Continue
Step 4: Then choose COD as the payment Option. Check out all the way till you receive an order ID.
Step 5: Give us a call 410-902-7254. We will not ship an order COD till we talk with you. We will ship COD packages only if we hear from you to confirm. If you don't want to pay the COD fee you can still pay via Money Order. Please send Money Orders Payable to
4324 Meadow Mills Rd
Owings Mills MD 21117
COD is only available for US Customers. International Customers must mail in Money order or pay via Western Union for a quicker easier way.
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| Q: |
How do I pay for an order with a Credit Card? |
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If you want to place an order and pay for that order with a credit card.
Step 1: You must go through the site and add all the products you want to your cart.
Step 2: Once you are satisfied with your choices, choose your shipping method and hit the Continue button.
Step 3: If you don't have an account with us, here you will be asked to fill in all your shipping and billing information. Once complete hit the Continue Button.
If you already have an account you can simply login and by pass this step.
Step 4: Then choose credit card as the payment option and hit continue.
Step 5: Verify your billing and shipping address are correct. Enter your Credit Card info (don't worry this page is protected by SSL, you can check the URL because it starts with https://) and hit Submit. Only hit Submit once. This process takes up to 1 minute to verify. Hitting Submit twice will result in double billing and duplicate orders.
Step 6: If your creditcard was accepted and charged, you will be taken to the Congratulations Screen where you will be given an order ID #.
Step 7: Once you receive this Order ID keep this # for your records and refer to the order ID on any questions regarding your order that you might have.
You can give us call if you don't want to pay via the internet. 410-902-7254. We are happy to take your orders over the phone.
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| Q: |
How do I pay for an order with a Money Order? |
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If you wish to pay with a money order or well concealed cash you may do so. We will not be held liable for any Money order or Cash that doesn’t reach us. It is advisable to use a tracking service with signature confirmation if you are mailing us one of these methods of payment.
Step 1: You must go through the site and add all the products you want to your shopping cart.
Step 2: Once you are satisfied with your choices, checkout as usual.
Step 3: Choose your shipping method. Hit Continue.
Step 4: Then choose Money Order as the payment Option. Check out all the way till you receive an order ID.
Step 5: Print out your Order Page with all order details and mail the order details page with a Money Order made payable (No Personal Checks) to:
4324 Meadow Mills Rd
Owings Mills, MD. 21117
410-902-7254
We will send your order out the same day we receive your money order or cash. Thank you for taking the time to place an order with us.
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| Q: |
How do I pay for an order via a Wire Transfer? |
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If you wish to pay with a Wire Transfer follow these steps.
Step 1: You must go through the site and add all the products you want to your shopping cart.
Step 2: Once you are satisfied with your choices, checkout as usual.
Step 3: Choose your shipping method. Hit Continue.
Step 4: Then choose Wire Transfer as the payment Option. Check out all the way till you receive an order ID.
Step 5: Print out your Order Page with all order details and final total price. Then go to your bank with the following details below and send payment.
You can pay us by going to your bank and requesting a Wire Transfer.
You will need the following information.
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BANK INFORMATION:
Bank Address:
Provident Bank of Maryland
Reisterstown SFW Branch
11120 Reisterstown Road
Reisterstown, MD 21117
410-277-7864
Bank Routing #:
252073018
PERSONAL ACCOUNT INFORMATION WHERE THE MONEY WILL BE SENT TO:
Address:
Joseph Marc Gagnier
4324 Meadow Mills Rd
Owings Mills MD 21117
410-902-7254
Bank Account #:
Please call for bank account #.
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If you have problems or questions please call us or send us an email.
After you submit payment please email us to let us know to expect payment.
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| Q: |
How do I pay for my order with Paypal? |
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If you want to place an order and pay for that order with paypal:
Step 1: You must go through the site and add all the products you want to your cart.
Step 2: View your cart and make sure you are happy with your choices. Check for any mistakes and choose your shipping option.
Step 3: If you don't have an account with us, here you will be asked to fill in all your shipping and billing information. Once complete hit the Continue Button.
If you already have an account you can simply login and by pass this step.
Step 4: Then choose paypal as the payment option. Hit Continue.
Step 5: Double Check everything is correct and hit Submit. You will be redirected to Paypal's secure site where you will either login to an existing Paypal Account, or you will register with Paypal for a new account.
Step 6: Once you paid with Paypal. Hit continue till you make it back to our site. You will be congratulated for placing an order with us and be given an Order ID #.
Step 7: Once you receive this Order ID, keep this # for your records and refer to the order ID on any questions regarding your order that you might have.
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Returns and Exchanges |
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| Q: |
Can I return an order I placed with Painful Pleasures? |
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This is a hard one. 95% of the time the answer is yes.
At Painful Pleasures we strive for 100% customer satisfaction. If you order something and it turns out not to be what you expected we understand. Most cases we will accept the item back for an exchange. Please Note: All (CUSTOM MADE) jewelry can not be exchanged or returned.
Step 1: Please send us an email with your order ID # and the problem with the order.
Step 2: Wait for us to reply to your email with either an Approval or a Denial. Very few instances we will deny an exchange. ie Unless it is a custom piece, gold piece, etc..
Step 3: Simply return the jewelry along with the invoice and the email we sent you that says we gave you Approval to send back the order for an exchange. Write on the invoice exactly what you want in exchange.
Step 4: In order to make sure you get what you want the second time we ask that you be very descriptive in your note of exactly what it is you want.
Note: Please DO NOT send back any orders without our email saying its ok.
DO NOT assume you can return your jewelry. You must get Authorization from us first.
We are not resposible for returned packages that are lost in transit to us. It is advisable to use some sort of tracking on your return shipment.
Also you must send back the jewelry in a padded envelope. DO NOT SEND BACK YOUR JEWELRY IN A REGULAR ENVELOPE. The jewelry will be destroyed in the US Mail Machines. AGAIN you must send back the jewelry in a padded envelope.
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| Q: |
What is Painful Pleasures Exchange Policy? |
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At Painful Pleasures we strive for 100% customer satisfaction. If you order something and it turns out not to be what you expected we understand. Most cases we will accept the item back for an exchange. Please Note: All (CUSTOM MADE) jewelry can not be exchanged or returned. However we can work with you to make the piece you bought better. Ie. if you purchased a CUSTOM MADE item and it is to long. We can cut this piece down to size for you. Please call us before assuming we won't help you. We will.
Step 1: Please send us an email with your order ID # and the problem with the order.
Step 2: Wait for us to reply to your email with either an Approval or a Denial. Very few instances we will deny an exchange. ie Unless it is a custom piece, gold piece, etc..
Step 3: If we approve the exchange simply return the jewelry along with the invoice and the email we sent you that says we gave you Approval to send back the order for an exchange. Write on the invoice exactly what you want in exchange.
Step 4: In order to make sure you get what you want the second time we ask that you be very descriptive in your note of exactly what it is you want.
Note: Please DO NOT send back any orders without our email saying its ok.
DO NOT assume you can exchange your jewelry. You must get Authorization from us first.
We are not resposible for returned packages that are lost in transit to us. It is advisable to use some sort of tracking on your return shipment.
Also you must send back the jewelry in a padded envelope. DO NOT SEND BACK YOUR JEWELRY IN A REGULAR ENVELOPE. The jewelry will be destroyed in the US Mail Machines. AGAIN you must send back the jewelry in a padded envelope.
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What is Painful Pleasures Gold Policy? |
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Can I return an order I placed with Painful Pleasures if the jewelry I ordered was Gold?
We will only accept an exchange on the gold jewelry that we stock. All (CUSTOM MADE) Gold body jewelry Sales are FINAL. They will not be accepted for a return or exchange unless you receive a defective piece. If you ordered a length that is too long or too short we can work with you and get it to the correct length. Some additional fees might apply. Please call for more details.
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What is Painful Pleasures Refund Policy? |
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does not issue refunds. We only authorize exchanges. Please see our Exhange Poilcy for further instructions.
Under certain and special circumstances will we issue a Refund.
1) You placed an order and we haven't shipped it yet. If your order was a custom piece, and we haven't shipped it, you will be charged a 20% restocking fee.
2) You were charged twice for the same order.
3) Please call 410-902-7254 if you have any further questions.
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