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Painful Pleasures, Inc. :: Help zone
Help zone
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FAQ |
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FAQ
ORDER FAQS
Is it safe to order online?
What if I�d rather not order online?
How can I order online if I don�t have a Credit Card?
If I don�t live in the United States, can I still order jewelry?
How will my order be shipped?
How much is shipping?
What if my order is out of stock?
My jewelry doesn�t fit, can I return it?
JEWELRY FAQS
When Can I Remove or change the Jewelry?
Is your jewelry safe?
What does guage mean?
What does Internally threaded mean?
What does Externally threaded mean?
How do I know what guage or size to order?
PIERCING AND CARE FAQS
Do I Have an Infection?
How Can I Tell if I Have an Infection?
I Think I Have an Infection. What Should I Do?
Common Problems You Can Avoid.
MISCELLANEOUS FAQS
Does  do custom orders?
Do you have a catalog?
I still have a question?
ORDER FAQS
Is it safe to order online? ^TOP^
Yes. Ordering online is completely safe. uses Secure Sockets Layer (SSL) technology to safely secure your online orders.
SSL stands for Secure Sockets Layer, and it is the industry standard method for protecting web communications developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. You can check the security of your connection by looking at the URL line of your browser; when accessing a secure server, the first characters of the site address will change from "http" to "https".
What if I�d rather not order online? ^TOP^
understands that some people don�t feel secure paying online. For those who don�t wish to order online you can mail us a money order (no personal checks) and your order description to
7410 Coca Cola Dr. Unit # 214
Hanover MD 21076
We will not mail out any orders till we receive full payment. No personal Checks. If you place an order and click Money Order as the payment option, you must send the Money Order in first. Once we receive the Money Order we will mail out your jewelry.
will allow retail orders over the phone if your order totals $75.00 or more and all Wholesalers/Distributors can order over the phone as well. In order to keep costs down we don�t have staff to handle all orders if they were to be done by phone. This is why we impose the $75.00 minimum to order by phone. You can order via phone between the hours of 11:00 am and 3:00 pm Eastern Standard Time.
How can order online if I don�t have a Credit Card? ^TOP^
The only way you will be able to order online if you don�t have a credit card is if you have a paypal account or if you want to pay via Money Order. Paypal allows you to pay with money in your bank account, or you can mail in your order with a Money Order made payable to
7410 Coca Cola Dr. Unit # 214
Hanover MD 21076
If I don�t live in the United States, can I still order jewelry? ^TOP^
Yes. will ship internationally. All international orders can either pay in the form of a money order in US currency or pay via paypal. Please don�t choose to pay via Credit Card at checkout. This won�t support international cards.
How will my order be shipped? ^TOP^
Depends on the shipping option you choose. Please refer to the Shipping page for Shipping Options. Click Here to go there now.
How much is shipping? ^TOP^
Depends on the shipping option you choose. Please refer to the Shipping page for Shipping Options. Click Here to go there now.
What if my order is out of stock? ^TOP^
If an item is out of stock we will let you know immediately via email. We will give you an estimated time of arrival and let you decide if you wish to keep your item on backorder or cancel the order completely.
My jewelry doesn�t fit, can I return it? ^TOP^
sells only new and unused jewelry. The nature of our business does not warrant returns. Refer to the Terms and Conditions page for returns. Click Here to go there now.
JEWELRY FAQS
When can I remove or change the jewelry? ^TOP^
Your piercing will not be completely healed for several years. Even after the piercing has healed, reinsertion can be difficult and sometimes impossible.
Jewelry should not be changed during the initial healing period, usually about 6-10 months. Be sure to always wear appropriate jewelry in your piercings, even when fully healed. If you must remove the jewelry temporarily, call your piercer, or use a retainer to retain the piercing until you can reinsert the jewelry. It's no problem to permanently remove the jewelry. In most cases, only a small indentation will remain. We encourage you to call your piercer. S/he will be happy to assist you.
Is your jewelry safe? ^TOP^
is committed to the highest quality materials and workmanship that makes our jewelry. jewelry is manufactured using implant grade metals.
What does guage mean? ^TOP^
The gauge of your jewelry is the thickness. The smaller the gauge number (ie. 000g), the thicker the jewelry. Use our measuring charts to covert the gauge to inches or millimeters. Click Here to go there now.
What does Internally threaded mean? ^TOP^
Internally threaded jewelry refers to a male ball that threads into a female shaft.
What does Externally threaded mean? ^TOP^
Externally threaded jewelry refers to a female ball that threads onto a male shaft. All of our jewelry is externally threaded unless otherwise noted.
How do I know what guage or size to order? ^TOP^
strongly recommends that you contact your piercer to get an accurate measure for your jewelry. If you can not contact your piercer please refer to our measuring charts to help determine the size needed. Since we can not accept returned jewelry it is advisable to do what you can to get the correct measurements before you place the order.
PIERCING AND CARE FAQS
Do I Have an Infection? ^TOP^
Infections are caused by contact with bacteria, fungi, or other living pathogens.
Piercing infections can usually be traced to one of the following activities:
*Touching the piercing with unwashed hands, or letting someone else touch the piercing
*Oral contact with the piercing, including your own saliva
*Allowing body fluids to contact the piercing (your urine is sterile to your own body)
Contact with hair, cosmetics, oils, infrequently washed clothing or bedding or other agents
*Going into a pool, hot tub, lake, ocean, or other body of water (your own clean bathtub is okay)
How Can I Tell if I Have an Infection? ^TOP^
While these symptoms may also indicate other problems, look for the following indications of infection:
*Redness and swelling
*A sensation of heat at the piercing site
*Pain, especially throbbing or spreading pain
*Unusual discharge. It may be yellowish, greenish, or grayish
I Think I Have an Infection. What Should I Do?
While it's never inappropriate to see your piercing-friendly physician, a call to your piercer may save you a trip. If possible, visit your piercer and show him/her the piercing. Also tell him/her about any circumstances which may have led to an infection.
Please don't remove the jewelry! This may aggravate the problem by closing off the drainage for the matter.
The effectiveness of an oral antibiotic depends on selecting the right one for the job. This should only be done by a physician! If you have used an over the counter topical antibiotic ointment before without adverse effects, it may be appropriate to use sparingly, for no more than 3-5 days. Many people are very sensitive to antibiotics, particularly neomycin; Bacitracin is the least problematic ointment.
Common Problems You Can Avoid : ^TOP^
Overcleaning, vigorous cleaning, or using a cleanser that is too strong can produce symptoms very similar to an infection. The skin may be very tender and appear shiny, and there may be a clear discharge.
Friction caused by tight or heavy clothing, rough sexual activity, or excessive movement of the area can cause dark redness, keloids, discharge, and rejection/migration.
Stress, poor diet, or illness can cause longer healing times, or migration of the piercing
Often, a cleanser reaction or other problem is mistaken for a metal allergy. The area may feel hot and sore, like a low-grade infection, or the body may attempt to pull away from the metal, resulting in a large, growing cavity.
Occasionally, the selected jewelry may not be appropriate. This may or may not be due to circumstances that occurred after the piercing. If the jewelry is too thin or too heavy, too large or too small in diameter, or not the appropriate style ( a barbell instead of a ring, for example), you may experience healing problems. Contact your piercer if you suspect that you may need different jewelry.
MISCELLANEOUS FAQS
Does do custom orders? ^TOP^
Yes. We can pretty much custom make any piece of jewelry your heart can dream of. Email us a diagram or picture of what you are looking for and we will send you a quote.
Do you have a catalog? ^TOP^
Unfortunately we do not have a catalog. In order to keep our costs down we do not have a catalog. Everything we have available is online. We continually add new items each month that if we did maintain a catalog it would be out of date every month.
I still have a question? ^TOP^
Refer to our Contact Us page and we will be happy to assist you.
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