We have a 30 Day Warranty against manufacturer's defects.
If an item ever arrives broken or defective we will replace the same item
free of charge.
Please Call 410-902-7254 to speak with a Customer Service Representative.
Once you receive approval from a Painful Pleasures CSR you will be given
a RA (Return Authorization) #
Send Back the Broken item in a padded envelope with original invoice and
explanation of the problem. You can write the RA # on the invoice.
Replacements will be sent out the day the damaged merchandise is received.
We try to make every thing as hassle free as possible. Please don't assume
anything, make sure you call us or email us before anything is done on your
part
Return Information for Painful Pleasures
Customer Satisfaction is very important to us. We will try to come up with
the best possible solution to make you happy.
You must contact us within 7 days upon receipt of your order if you would
like to exchange any items. You may exchange unworn items only.
Please Call 410-902-7254 to speak with a Customer Service Representative.
Have Order Id # ready. This # can be found on your invoice in the top left
corner of the page. It is the first line of text on the invoice.
Once you receive approval from a Painful Pleasures CSR you will be given
a RA (Return Authorization) #
Please send back the merchandise in the padded mailer we shipped your jewelry in with the original invoice
and explanation of what we need to exchange.. You can write the RA # on the
invoice.
Please write clear and be exact. This will help avoid delays of reshipping to you.
When we receive the return from you, we will replace the jewelry and resend
back to y
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