Free Shipping on Orders over $500
Have questions about orders, shipping, returns, or your account? You’re in the right place 😎
Here’s how to get the support you need from PainfulPleasures so you can get back to creating.
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Sign in to your account and go to “My Orders” for tracking info.
Our supplies are made with professionals in mind. However, we welcome artists, apprentices, and collectors of all backgrounds. No license required, but please use our supplies responsibly.
Submit your request here or email us at support@painfulpleasures.com with photos, your order number, and a quick note.
Give us a call ASAP at (410) 712-0145. If your order hasn’t printed yet, we’ll try to catch it!
Once your order’s processing, we can’t make changes. But call us quick if you need to update your shipping address, and we’ll get it taken care of.
Yep—some items don’t qualify. If that’s the case, you’ll see a note on the product page.
Monday–Friday, 9:00AM–5:00PM EST
📧 support@painfulpleasures.com
📞 (410) 712-0145
Got a question? Let’s clear things up.
Got a question?
Let’s clear things up.
We offer professional gear with professional artists in mind. Of course, we welcome a wide variety of creative people—from tattoo and piercing pros to apprentices, first-timers, and curious collectors. But you don’t need a license to purchase any of our supplies. Just know what you're getting in to and use our supplies responsibly.
To cancel your order, give us a call at (410) 712-0145 as soon as you can. If your order hasn’t been printed at our facility yet, we might be able to cancel it. If not, no worries! We’ll walk you through a return once it lands at your door.
If cancellation isn’t possible, we’ll be happy to assist with a return once the order is received within 30 days.
Once an order’s processing, it’s locked in, so we can’t add or remove items. But if you need to update your shipping address while your order is in process, give us a call ASAP at (410) 712-0145 and we’ll do our best to help.
Yep. Some items—especially machines, power supplies, and certain sterile goods—are excluded from promos and free shipping. You’ll see a heads-up right on the product page if that’s the case.
We’ve got a whole hub for that. Check out our Information Center for safety data sheets and more.
Please follow this link to see our Terms and Conditions of Use.
Click here to register and start your account. Excited to have you with us!
Easy: Recover your account right here.
Log in to your account and hit “My Orders” on the sidebar.
Inside your account dashboard, click the ✏️ icon to edit or the 🗑️ to remove addresses.
Sign in, go to “My Orders,” and click your order number. If it’s shipped, you’ll find tracking info right there.
We ship with USPS, UPS, FedEx, DHL, and offer local delivery too. Your checkout page will show what’s available based on where you're located.
Yep! Choose “Pick Up” at checkout. You’ll get an email when it’s ready to grab from our warehouse in Hanover, MD.
In-stock items ship within 24–72 business hours. After that, it’s in the carrier’s hands. Delivery time depends on your selected method.
Reach out to our Customer Support Team and we’ll work with the carrier to help get it tracked down.
We do! Just keep in mind that once your package reaches the freight forwarder, we’re no longer liable. Make sure the freight forwarder inspects the shipment immediately upon receipt. Any damage claims need to be addressed directly with the forwarding service.
We accept returns on most items within 30 days of delivery, as long as they’re unopened, unused, and in their original packaging.
We don’t accept returns on:
Please note: Items must be in new, unused condition and include all original packaging and accessories.
Submit your request here: https://www.painfulpleasures.com/pages/return-refund-requests or email support@painfulpleasures.com to request a Return Authorization (RA). Include photos of the product, the order number, and a brief explanation for the return. Once your request is approved, pack the item securely with the RA included, and send it back within 30 days to the provided address.
Submit a return or refund request here or email support@painfulpleasures with photos, a description of the issue, and your order number. We'll get you sorted fast!
Shoot us an email at support@painfulpleasures.com. We’ll help you get started with your warranty claim. Just know the final say comes from the product manufacturer.
We take Visa, Mastercard, Discover, PayPal, Amazon Pay, Klarna, and Shop Pay.
You’ll get a 16-digit code via email. Enter it in the “Discount Code or Gift Card” field at checkout and you’re good to go.
Follow the steps on our Bank Wire Transfer page.
There are several ways to get in touch with a real person who’s more than willing to help! Try any of the below and we’ll happily assist you from Monday-Friday, 9:30AM-5:00PM EST:
