At Painful Pleasures, we want your order to arrive safely and on time. Here’s everything you need to know about shipping. Free Shipping Free shipping is available for orders $500 or more shipping within the lower 48 states and Washington, DC. Domestic orders outside the lower 48 and international orders are not eligible for free shipping. Free shipping orders ship via FedEx Ground, unless otherwise noted. Products excluded from free shipping: Furniture Cases of medical supplies (gloves, lap cloths and drape sheets) Large liquid containers (gallon sized or more, e.g., including green soap, disinfectants, wipes) Anodizers, Ultrasonic Cleaners and Autoclaves Travel and Display Cases Printers/Thermal Printers The FK Irons/Adjust One tattoo machine All products that weigh more than 5 lbs Shipping Options & Carriers Delivery times are estimates and do not include processing time, delays due to weather, or customs clearance. UPS, FedEx, and USPS are our primary carriers. Domestic International Insurance Option Ensures your order will be re-shipped at no cost if it does not arrive within: Domestic: 3 weeks International: 45 days Signature Protects your package from shipping errors or liability if marked delivered but not received. Available for all U.S. addresses. Internationally, available for business addresses only. Shipping Exceptions & Notes Processing time: Orders take 24–72 business hours to process, fill, and ship. Weekends & holidays: We do not ship on weekends or federal holidays. Orders placed on Friday ship Monday. USPS First Class: Domestic: Packages under 13 oz and order value under $100 International: Packages under 4 lbs and order value under $100 (via APC Postal Logistics) International shipping: Times vary by country and customs. UPS to Canada ships duties & taxes free. USPS to Brazil may be held in customs up to 120 days. Insured packages will be re-shipped after 120 days. FedEx orders to New Zealand may ship via UPS depending on availability. Return to Sender: Customers are responsible for shipping costs if an address is incorrect, or the package is rejected at customs.
