Return Policy At Painful Pleasures, we are committed to ensuring a smooth and transparent return process. Review the information below for return requirements and submit a return request here. Return Requirements To be eligible for return: Return request must be received within 30 days of delivery date. Items must be in new, unused condition and include all original packaging and accessories. Jewelry must be unworn. Tattoo machines, battery packs, needles, and ink must have original packaging fully intact. Additional Policies For safety and health reasons, we cannot take back any items that have been used in or on the body. Please ask us about alternative options! Closeout items, thermal machines, printers, and anodized jewelry are not eligible for returns. Tattoo machines must be inspected within 48 hours of delivery. If you notice any defects, please contact us immediately. After 48 hours, any issues must be handled directly with the manufacturer. Frequently Asked Questions How do I return or exchange an item? Complete our return request form here . Is there a time limit on returns? All return requests must be received within 30 days of delivery date. Where do I ship my return? Painful Pleasures7410 Coca Cola Dr, Suite 102Hanover, MD 21076 ⏰ Note: We are closed on Saturdays, Sundays, and holidays. What if I receive a defective or incorrect item? Please complete our return request form and we will resolve the issue for you right away! What if I am missing an item from my package? Please complete our return request form and we will resolve the issue for you right away! How are refunds credited? All returns default to store credit unless a refund to the original payment method is requested. How long until I receive my credit/refund? Our standard processing time is approximately 3–5 business days from the time the return arrives at our warehouse. You will receive email confirmation once your return is processed.
